Thank you for choosing www.trijungle.com - At TriJungle, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!
Is your web site secure?
Shopping with your credit card with TriJungle is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Can I order over the phone?
Absolutely! We understand it's sometimes easier to talk to a "real person" when placing an order. Call us anytime Monday thru Friday between 10am and 6pm Eastern time. Our number is: 1-305-460-9980 or toll free 1-877-TRI-JUNGLE.
We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.Re-authorizations after the initial order
We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.
Online Order Status (Tracking info and more)
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.
You will only be charged tax if you are a resident of FL. We are required by law to charge sales tax on orders shipped to FL addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.
In order to qualify for a price match consideration, the following conditions and rules must be met:
1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.
3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.
4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.
5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.
6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.
7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.
If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will
Free Shipping on orders over $75 to addresses within the contiguous 48 states of the US (Free Shipping excludes Hawaii, Alaska & Puerto Rico).
Where we ship
Currently we ship to addresses inside the US. WE ship International Shipping too but some restrictions apply. We reserve the right to ship to certain location. Please contact us if you have any questions.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?
Ground - Orders ships within 1-2 business days from our facility. UPS picks up from our facility at the end of the day during the week. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 33133
3 Day Select- Orders ships within 1-2 business days from our facility. UPS picks up from our facility at the end of the day during the week. Your order will arrive on your doorstep in three days, starting with shipping day number one.
2nd Day Air- Orders ships within 1-2 business days from our facility. UPS picks up from our facility at the end of the day during the week. Your order will arrive on your doorstep in two days, starting with shipping day number one.
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is fulfilled. Priority Mail is not guaranteed by Us or the Postal Service.
Method of delivery
The majority of items are shipped via UPS or USPS, but for larger items we might use specialized freight carriers.
Returns & Exchanges
Bicycle Return & Exchange Policy
Purchasing a new bike should be a very exciting experience and not a cause of stress. The trained sales staff at Tri Jungle is here to guide you step by step selecting your new bike, making sure you acquire the proper size and the right bike for the sport you desire to compete in. If for some reason you wish to return a bike for full refund, the bike must be in its original conditions, unused and of course professionally packed. If you return a damaged bike or a bike ineligible for resale, the same will be sent back to you at your expense. We recommend that you do not cut the fork or seatpost until you are sure you are keeping the bike, we will not accept returned bikes with altered parts. Tri Jungle allows 30 days from the day of the purchase for an item to be returned.
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
- Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
You can exchange an item by returning it to us or by placing a new order for the item(s) that you would like in place of the original order.
Coupon & Discounts policy
You MUST enter the code you have in the coupon field at checkout to obtain the savings and the order total before shipping and taxes will be recalculated. Free Shipping when you spend $75 after coupon is calculated. Please note that some of our manufacturers do not allow discounting on their products. Coupon code is not valid for Zipp wheels or Garmin Forerunners. Offers are good while supplies last. Offers are also subject to change or cancellation at any time. Restrictions apply to sale items and are subject to change without notice. Please note that the content of this email could only be intended for U.S. residents only as we might not be able to ship overseas. Offer may not be combined with any other offer. You may only use one coupon code per order.
If you believe your discount should apply to an item and it is not working, please contact Customer Service by phone at 1-877-TRI-JUNGLE or by email, or note it in the comments section when you check out and we will look into it.
Customers can get discount codes by signing up to receive our email newsletter here: http://subscribe.ratepoint.com/subscribe/16830
Gift Certificate reward specials offers
On online specials where you need to spend a certain amount of money and we issue a gift certificate in exchange, we will issue an electronic gift certificate on your behalf at the time we ship your order. Gift certificate is not redeemable for cash. The gift certificate can be used at any later purchase but cannot be used or applied to the original order where you obtained the gift certificate. Offer will not be applied to any prior orders.